Privacy Policy
customXchange | customxchange.com
Last Updated: March 2026
1. Overview
customXchange (“we,” “us,” or “our”) is committed to protecting the privacy of all users who visit or interact with our platform at customxchange.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
By accessing or using customXchange, you agree to the collection and use of information as described in this policy. If you do not agree with these terms, please discontinue use of the platform.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Full name, email address, phone number, and mailing address provided during account registration
- Government-issued photo identification submitted for buyer verification purposes
- Financial qualification information, including proof of funds or mortgage pre-approval documentation, submitted voluntarily in connection with a showing request or bid
- Any correspondence submitted through contact forms, email, or direct communication with our team
Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the platform, and referring URLs
- Cookies and similar tracking technologies used to enhance your browsing experience and analyze platform usage
Information from Third Parties
- We may receive information from third-party service providers such as payment processors, identity verification services, or analytics platforms in connection with your use of customXchange
3. How We Use Your Information
Information collected through customXchange is used for the following purposes:
- To create and manage your user account
- To verify your identity and financial eligibility in connection with property showings and bid submissions
- To communicate with you regarding listings, bids, showing requests, and platform updates
- To fulfill our legal and fiduciary obligations under New York State real estate law
- To improve the functionality, performance, and user experience of the platform
- To send you relevant property alerts, market updates, or promotional communications — only where you have opted in to receive them
- To comply with applicable laws, regulations, and legal proceedings
4. How We Share Your Information
customXchange does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
With Listing Agents Information relevant to a showing request or bid submission — including identity verification and financial disclosure — may be shared with the licensed listing agent associated with a specific property, in fulfillment of their fiduciary duties to the seller.
With Service Providers We may share data with trusted third-party vendors who assist in operating our platform, including hosting providers, analytics tools, email communication services, and payment processors. These parties are contractually obligated to handle your data securely and only for the purposes for which it was shared.
For Legal Compliance We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of customXchange, its users, or the public.
Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change via a prominent notice on our platform.
5. Cookies & Tracking Technologies
customXchange uses cookies and similar technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us recognize returning users, remember preferences, and analyze traffic patterns.
You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on the platform.
We do not currently respond to “Do Not Track” browser signals, but we will update this policy if that practice changes.
6. Data Retention
We retain your personal information for as long as your account remains active or as needed to fulfill the purposes described in this policy. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection standards.
7. Data Security
We take the security of your personal information seriously. customXchange employs industry-standard security measures — including encryption, secure servers, and access controls — to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Third-Party Links
Our platform may contain links to third-party websites, tools, or services. customXchange is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
customXchange is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take prompt steps to delete it from our records.
10. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal and contractual obligations
- Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
- Request that we limit the use or sharing of your data in certain circumstances
To exercise any of these rights, please contact us through customxchange.com. We will respond to all verified requests within a reasonable timeframe.
11. Changes to This Policy
customXchange reserves the right to update this Privacy Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform following any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:
customXchange customxchange.com
Your privacy matters to us. customXchange is committed to handling your information with transparency, integrity, and care.
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